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Technology Specialist

Are you looking for a meaningful job? Do you want to use your knowledge and experience with technology and data to help save lives and positively impact those in need? Then join the Colorectal Cancer Alliance team as our next Technology Specialist!

The Colorectal Cancer Alliance is a national nonprofit organization committed to ending colorectal cancer within our lifetime. We help patients, families, survivors, and caregivers navigate diagnosis and treatment options, connect them with those who can share experiences and knowledge, and identify resources to meet their needs. In addition, we partner with healthcare professionals and social influencers to raise awareness of preventative screening, and we collaborate with researchers to better understand the disease and fund critical research. Our efforts are urgent, effective, and efficient because we believe that tomorrow can't wait.

The Alliance must be a leader in the nonprofit technology space to reach our ambitious goals. This includes developing our own platforms for patients and caregivers built on best-of-class open-source technologies and using well-established tools to support the technology needs of our staff to ensure they can be most effective in helping patients, raising money, and empowering volunteers. Finally, the Data Intelligence and Technology team is responsible for protecting our donor and patient data while supporting our organization as it uses this information.

To support this important work, we are hiring a technology specialist responsible for a wide variety of tasks supporting technology and staff. Some goals the successful applicant will need to achieve during the first year include:

  • Answer all internal customer support tickets within one working day.
  • Create and run Salesforce reports reducing the number of reports created by our external Salesforce vendor by 50%.
  • Develop a process by the end of Q3 to ensure all organizational dashboards and project management backlogs are updated weekly.
  • Provide high quality support to staff to troubleshoot and resolve hardware and software technical issues to ensure “good” or “great” ratings in the staff evaluation of the DI&T department’s customer service.
  • Provide research report on new products or technologies within one week of report request.

It is not an understatement to say this position will be part of a team responsible for saving thousands of lives and improving countless more. With 1.4 million people in the US living with colorectal cancer, we have urgency to hire someone who can deliver results immediately. If you believe you have the experience and ability to achieve these goals successfully, we'd like to hear from you! Interested candidates may apply by emailing a cover letter and resume to jobs@ccalliance.org. Please include "Technology Specialist" in the subject of the email.

The Colorectal Cancer Alliance is committed to providing a productive and professional environment in which volunteers and staff work together with mutual respect and appreciation of their diversity to achieve the mission of the organization. The Alliance believes it is important to be genuinely representative of the community we serve, and in the importance of creating programs and activities, and collateral materials, that are culturally sensitive and responsive to all communities' needs. This is essential to increasing colorectal cancer prevention and survivorship rates. Furthermore, we strive for an inclusive environment where volunteers, staff, and others who support the Colorectal Cancer Alliance reflect the full diversity of people affected by colorectal cancer and feel welcome to share their talents, skills, and passions in pursuit of our mission.

The Colorectal Cancer Alliance is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Location

This position requires an employee located in the Washington, DC, area.

The Alliance is a hybrid organization with employees both on-site and remote. The Technology Specialist will be required to be in the office at least two days a week to support on-site technology needs and possibly additional on-site support as work requirements change.

Position Type

Full-time, exempt

Some travel may be required for this position based on the needs of the Alliance.

Reports to

Vice President of Data Intelligence and Technology

How to apply

To apply please send a cover letter and resume to jobs@ccalliance.org. Please include "Technology Specialist" in the subject of the email. To view all job opportunities at the Alliance, visit https://www.ccalliance.org/careers.

 

Technical Specialist Requirements:

  • Bachelor's degree
  • Prior work experience supporting technology for an organization.
  • Familiarity with modern software including Microsoft Office, Google Workspace and Zoom.
  • Excellent customer service knowledge.
  • Outstanding research skills.
  • Detail-oriented.
  • Solid organization and coordination skills.

Check out all job opportunities

Our team is dedicated to ending colorectal cancer within our lifetime. Become a member of our team and join the fight.

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